This privacy notice provides you with details of how I collect and process your personal data through your use of my website Crest Coaching & HR.
Desiree Anderson is the data controller and is responsible for your personal data.
It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time if your personal information changes by emailing me at info@crestcoachingandhr.com
If you are a coaching client: I will collect data about you in the form of your name, email address, zoom or skype name/account, home address and telephone number. I store this data in a password protected file, as well as within my confidential paper notes. I will use the data you provide me to contact you via email, Skype, mail or telephone for the purposes of communicating with you within context of our coaching work together.
If you signed up to my free communications (via the contact form on my website): Your email address and name will be stored in an email system I use called Mailchimp. I will use this information to contact you via Mailchimp for the purposes of sending you emails. You will not be added to any other email lists within Mailchimp or elsewhere, unless you subscribe yourself to them. I will never share your personal data with any third party for their own marketing purposes. You can ask me to stop sending you emails at any time by following the opt-out links in my emails sent to you or by emailing me at info@crestcoachingandhr.com at any time.
While using my website, I may collect information about you, such as your IP address, details about your browser (i.e Safari, Chrome, Firefox), the amount of time you spend on the pages of my website, your page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from the analytics tracking system I use called Google Analytics. I process this data to analyse your use of my website to administer and protect my business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of my advertising.
I do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I also do not collect any information about criminal convictions and offences.
I may also receive data from third parties, such as analytics providers like Google based outside the EU, advertising networks such as Facebook based outside the EU, or providers of Payment services such as Paypal, both based outside the EU.
If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases of online products or coaching services.
Again, if you’d like me to remove your information from my mailing list, please email me at info@crestcoachingandhr.com and I can arrange this for you.
Sharing of personal data
From time to time, I may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, accountants and insurers.
- Government bodies that require me to report processing activities.
I require all third parties to whom I transfer your data to, to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.
International transfers
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Whenever I transfer your personal data out of the EEA, I do my very best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- I will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- Where I use certain service providers, I may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- If I use US-based providers that are part of EU-US Privacy Shield, I may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, I may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Usage and time periods for holding data
I will only keep hold of your personal data for as long as necessary to fulfill the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for, I look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires me to keep basic information about my clients (including contact information, financial and transaction data) for six years after they stop being clients.
In some circumstances I may anonymise your personal data for research or statistical purposes in which case I may use this information indefinitely without further notice to you.
Your legal rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email me at info@crestcoachingandhr.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.
I will do my best to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you.
If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I would be grateful if you contact me first if you do have a complaint so that I can try to resolve it for you.
Links to third party sites
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and I am not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see my cookie policy below.
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
I use cookies to track your use of my website. This enables me to understand how you use the site and track patterns. This helps me to develop and improve my website as well as products and/or services in response to what you might need or want.
By your continued use of this website you are consenting to my use of cookies, and acknowledge that you have the ability to disable any cookies through your own browser with the understanding that doing so may affect your browsing experience and the performance of this site.
